At Hiro Beach House, we are dedicated to providing exceptional customer care to ensure your satisfaction with every aspect of your shopping experience. Our Customer Care Policy outlines our commitment to serving you with professionalism, responsiveness, and respect.
 

1. Accessibility:

• We strive to make our customer service accessible to all customers. You can reach our customer care team via email at hirobeachhouse@gmail.com, our Help Desk chat, or through our online contact form.

2. Responsiveness:

• We understand that your time is valuable, which is why we aim to respond to all customer inquiries and concerns promptly. Our goal is to acknowledge and address your questions or issues within 1 - 2 business days.

3. Professionalism:

• Our customer care representatives are trained professionals who are knowledgeable about our products, policies, and procedures. You can expect courteous and helpful assistance with any questions, concerns, or feedback you may have.

4. Transparency:

• We believe in transparent communication with our customers. If you have any questions about our products, services, or policies, we are here to provide you with clear and accurate information to help you make informed decisions.

5. Problem Resolution:

• In the event of any issues with your order or shopping experience, we are committed to resolving them promptly and to your satisfaction. We will work with you to find a solution that meets your needs and resolves any concerns you may have.

6. Feedback and Improvement:

• Your feedback is invaluable to us. We welcome and encourage your feedback, suggestions, and constructive criticism as it helps us improve our products and services to better serve you in the future.

7. Privacy and Confidentiality:

• We respect your privacy and confidentiality. Any personal information you provide to us will be handled in accordance with our Privacy and Safety Policy and will only be used for the purpose of providing customer care and support.

8. Continuous Improvement:

• We are committed to continuously improving our customer care practices to better meet the needs and expectations of our customers. We regularly review and assess our processes to identify areas for improvement and implement changes as needed.

9. Policy Adherence:

• Our customer care team is trained to adhere to all company policies and procedures, ensuring consistency and fairness in our interactions with customers.

10. Customer Satisfaction:

• Above all, our primary goal is your satisfaction. We strive to exceed your expectations and ensure that you are completely satisfied with every aspect of your experience with Hiro Beach House.

If you have any questions, concerns, or feedback regarding our Customer Care Policy or any other aspect of our service, please don’t hesitate to contact us. Thank you for choosing Hiro Beach House!

Last Updated: 31st Janaury 2024

At Hiro Beach House, we are committed to protecting your privacy and ensuring the safety of your personal information. This Privacy and Safety Policy outlines how we collect, use, and safeguard the information you provide to us. By using our website and services, you consent to the practices described in this policy.
 

Information We Collect:

• Personal Information: When you make a purchase or register for an account, we collect personal information such as your name, email address, shipping address, and payment details.

• Browsing Information: We may collect non-personal information about your visit to our website, including your IP address, browser type, and pages visited, to improve our website and user experience.

• Cookies: We use cookies to enhance your browsing experience and provide personalized content and advertisements. You can adjust your browser settings to disable cookies, but please note that certain features of our website may not function properly as a result.
   

How We Use Your Information:

• Order Processing: We use your personal information to process and fulfill your orders, communicate with you about your purchase, and provide customer support.

• Marketing: With your consent, we may send you promotional emails about new products, special offers, and other updates. You can opt-out of these communications at any time by following the unsubscribe instructions provided in the email.

• Security: We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure.

• Legal Compliance: We may disclose your information as required by law or to comply with a legal process, such as responding to a subpoena or court order.

Third-Party Services:

• We may use third-party service providers to assist us in operating our website, conducting business, or servicing you. These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Data Retention:

• We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy and Safety Policy unless a longer retention period is required or permitted by law.

Your Rights:

• You have the right to access, update, or delete your personal information. If you would like to exercise these rights or have any questions about our privacy practices, please contact us at [insert contact email/phone number].

• Please note that we may need to retain certain information for recordkeeping purposes or to complete transactions that you have initiated before requesting a change or deletion.

Policy Updates:

• We reserve the right to update this Privacy and Safety Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website.
   

By using our website and services, you acknowledge that you have read and understood this Privacy and Safety Policy. If you have any questions or concerns, please don’t hesitate to contact us. Thank you for choosing Hiro Beach House!
 

Last Updated: 31st January 2024